Reestructura organizacional de una empresa PYMES y propuesta de reingeniería.

Abstract

This research has been elaborated to analyze the relation between the organizational structure and competitiveness through field research that allows us to propose a reengineering of processes in the office and computer supply company, Mervasa S.A. Some important changes are proposed to improve the efficiency of the processes and to increase the company sales to satisfy customer needs. A descriptive study was carried out, through surveys of external and internal clients. Structured questionnaires were applied, Likert scale; Additionally, a study of the value chain was lead through an interview with the legal representative manager of the company to collect clear and concrete information on the department functions and to know the opinion of the team workers company to reinforce the investigation. There is a lack of an organizational structure and a deficient process in the operative functions that does not allow the company to be competitive in the market. As a result, a reengineering plan is proposed that involves a process of commercial, administrative and financial restructuring that maximizes the productivity of its operations and thereby achieve the direction of the company towards new and better opportunities in the market.