Evaluación de la satisfacción de los usuarios con la calidad de los servicios odontológicos en el centro de salud San Martin de Porres, Distrito 07D02 Machala – El Oro.

Abstract

Defining the good quality of health services is difficult and this has been the subject of many arguments. From the perspective of the promoters of medical care, the quality of the health service cannot be separated from the efficiency of the available resources, since it affects the objectives of high social significance projected. Quality and efficiency are abstract notions, the need to measure them is obvious but it is a challenge since the indicators must separate the patient's profile, from which it is related to the attention given. The objective of this research is to determine the degree of satisfaction of dental patients of the Health Center type A San Martin de Porres, District 07D02 Machala of the Ministry of Public Health, whose geographic coverage is the urban parish Machala with 9080 inhabitants. The descriptive and analytical study begins with the survey of 280 patients in the segment of the economically active population PEA. The situational diagnosis was possible with the tabulation and analysis of the data obtained. In turn, the Cronbach's Alpha scale reveals reliability of the data; the feminine gender surpasses the population context; the group is of mixed race and resides in the coverage area; frequent schooling is basic or superior. The survey revealed that 66.86% of users show displeasure with tangible elements, 70% reproach the ability to respond with medical appointments and 71.79% recriminate the lack of empathy with patients. Improving the quality of the oral health service requires incorporating a management model that matches the community's dental care requirements with the performance of the health team, the offer of services and continuous evaluation.