El liderazgo y su relación con la gestión por procesos ejecutados por los usuarios internos en el primer nivel de atención del Centro de Salud Enrique Ponce Luque.

Abstract

To motivate the staff of a health center and achieve a change of mentality in them, department heads need to learn to lead by taking into account some principles to solve problems. The objective of this project is to analyze leadership and its relation to management by processes executed by internal users in the first level of attention of the Enrique Ponce Luque health center. This research is descriptive, explanatory, exploratory and conclusive with a quantitative approach and for the collection of data a self-made survey was applied; Based on the results, it was observed that there is lack of training in health center leaders and a considerable percentage of the population said that there is a lack of communication and little collaboration in the work team that is guided by the leaders of the health center. The relationship of leadership with management was analyzed by processes executed by the internal users of this health institution with the purpose of proposing an action plan to generate participation of internal users and process leaders in improving patient care. improves the work performance, by designing a system of management of leadership by processes and thus reduce the disinterest and work overload of internal users, also in order to provide quality care to all external users.