Influencia del Síndrome de Burnout en el desempeño laboral de los trabajadores operativos de una empresa de recolección de desechos sólidos : caso de estudio en un Centro de Acopio de la Zona Sur de la ciudad de Guayaquil.

Abstract

The present titling work is aimed at knowing the degree of burnout syndrome, its consequences and the performance that workers have because of this disease. Among its objectives is to describe the characteristics of the burnout syndrome that workers present, identify the degree of burnout syndrome that workers present, and finally demonstrate the consequences of burnout syndrome that workers present. The research was conducted from a mixed approach, that is, quantitative-qualitative, descriptive-exploratory. On the other hand, the sample was made up of 83 workers, who belong to a Gathering Center in the South Zone of the City of Guayaquil, where surveys were applied with the Maslach Burnout Inventory Questionnaire and an interview was conducted with the Chief Operating Officer. In the results it was found that the workers of this organization have high levels of emotional exhaustion and low level of personal fulfillment which is worrying and it was evidenced that they suffer a moderate / severe level, unlike the depersonalization that had low levels, which It means that even at these levels the exhaustion phase does not occur, so actions must be taken to prevent it.