Análisis del clima laboral y su relación con la productividad del personal administrativo de un hospital del sector público de la ciudad de Guayaquil.

Abstract

The purpose of this degree work is to analyze the work environment and its relationship with the productivity of the administrative staff of a public sector hospital in the city of Guayaquil in order to propose an alternative that allows the organization to improve efficiency and effectiveness in the activities developed by its employees. The research that is applied to the study is of a non-experimental type, the survey is used as a technique to collect the employees' perception of the work environment; According to the Ministry of Public Health, the number of elements that work in the administrative area of the public hospital located in the city of Guayaquil, including customer service staff, total 463, reducing the sample to 210 workers by applying the population formula Finally, it is concluded after the analysis of perceptions that the factors of the work environment that influence employee performance are: collaboration and good treatment, work motivation, participatory initiative, professional development, support for intra-learning, the proposal to implement a department that raises processes, investigates the origins of conflicts between collaborators and updates policies more attached to the labor reality of each job, once this strategy has been developed, the hospital management can have the justifications to promote or separate those personnel that do not show a commitment to plant objectives eases in said governmental entity.