Evaluación de desempeño por competencias para el personal de una red privada de laboratorios clínicos.

Abstract

Companies with trained human capital, make this work more efficiently; which is related to the performance that the employees of an organization show, however, this will directly influence the type of service and quality that it provides. That is why the general objective of this study was to evaluate the labor performance by competences of the personnel of a private network of clinical laboratories, through statistical tools and the proposal of an improvement plan. The research methodology was quantitative approach, deductive method, non-experimental design, transversal, descriptive scope to a population of 125 workers through a questionnaire. Among the most relevant results was the lack of cooperation, little interest shown in meeting objectives, incomplete knowledge for the execution of tasks and mistakes in the sampling and errors in them. Therefore, once these results were obtained, a proposal was made on the design of a training plan for the staff of the Private Network of Clinical Laboratories where specific training, development and strategic training is strengthened.