Evaluación de la demanda de atención pediátrica con base en el diseño de un sistema de servicio de consulta médica pediátrica con horario extendido en el Centro Pediátrico Integral Naranjo "CENPEIN".

Abstract

This research project was developed at Naranjo Integral Pediatric Center “CENPEIN”, which has as its fundamental objective the demand evaluation for pediatric care based on the design of a pediatric medical consultation service system with extended hours to increase the level of satisfaction of both patients and their companions. To fulfill this purpose, a methodology with a quantitative, descriptive and field approach was developed, applying the analytical-synthetic and the inductive research methods, applying different techniques and tools, such as the ASME matrix and the application of surveys. In this way, the high execution times of the activities related to the external pediatric consultation process were identified among the main shortcomings, which does not contribute to satisfying the demand for this type of service and, consequently it is opposed to achieving the optimal levels of user satisfaction. This is how a proposal was projected consisting in the design of an external pediatric consultation process with extended hours through its formal structuring, taking into account the requirements posed by the users and the improvement of execution times, also demonstrating the financial feasibility of the possible future implementation of the proposal.