Factores que determinan la calidad de atención de los servicios de salud que brinda la sala de primera acogida para víctima de violencia intrafamiliar y sexual del hospital Divina Providencia del cantón San Lorenzo.

Abstract

The purpose of this research is to determine which are the factors that directly influence the quality of care of the health services provided by the First Reception Room for victims of violence of the Divina Providencia Hospital of the canton San Lorenzo, which a descriptive and exploratory study, which allowed the information to be clearly demonstrated, in addition the technique considered for the research was a survey of quality of care and satisfaction of users of the first reception room for victims of violence, SERVQUAL where the population was 206 and sample 131 was taken depending on the cases presented by statistical data and also starting from the staff working in the hospital. Resulting in factors such as safety and reliability as being more widely accepted than other indicators, noting that the other dimensions require certain modifications or attention for their optimal development. Once the influencing factors have been determined, it has been possible to establish follow-up activities to be carried out to establish a Strategic Alliances Plan, cooperation agreements, advice and consultancy with institutions and public and private organizations in the country and abroad.