La inteligencia emocional del personal de salud como determinante de los comportamientos de cuidado del paciente en los profesionales de enfermería del Hospital Básico Huaquillas.

Abstract

This research work analyzes the effect of a factor such as emotional intelligence on the level of care of the nursing staff of the Huaquillas Basic Hospital, for the development of strategies that optimize patient care on the part of the officials in charge. A quantitative methodology was chosen, as it has more objective and sequential characteristics, which allow the study variables to be measured in a clear and observable way, variables such as emotional intelligence, care behaviors, health care, health planning, and results of the study are established patient. The study population is the levels of emotion intelligence ornal and care behavior of the nursing professionals of the Huaquillas Basic Hospital. The results indicate that women report lower levels of emotional intelligence, especially in the dimension of attention to emotions. In addition, the study hypothesis regarding the relationship between EI and caring behavior is corroborated. For this, two groups of health professionals were separated: one with professionals with high EI, and another with low EI professionals. It was observed that in the group of professionals with low EI the levels of caring behavior were lower in all dimensions.