Análisis del desempeño laboral durante el COVID-19 en el sector comercial de la ciudad de Guayaquil periodo 2019-2020.

Abstract

This study intends to analyze job performance during the Covid-19 pandemic in companies in the northern sector of the city of Guayaquil. It is considered necessary to increase job performance to face the economic crisis caused by the Covid-19 pandemic. Interviews were applied to HR managers of 6 companies in the city of Guayaquil. The results showed that the workers of the company must improve teamwork, dedication to service, orientation to excellence, relational empathy, customer orientation, warmth in attention, cordiality at work and work under pressure so that the job bear the necessary fruits. The affectation in areas such as emotions, the economy and the social, is also key in job performance, since, if the collaborator does not dominate his particular situation, it increases the possibilities of presenting distractions in the attention of calls and, consequently, generating a bad service that would affect management indicators.