Propuesta metodológica para el desarrollo del plan estratégico de mejora en el sector económico del transporte fluvial, su incidencia en la productividad del personal : caso empresa cooperativa de Servicio Transporte Fluvial Huirima COOTRANHU FLUVIAL.

Abstract

The research focused on studying the company COOTRANHU FLUVIAL, addressing different factors that affect the normal development of the institution, and especially in its direct impact on the staff that works in the entity. The general objective was to develop a strategic plan to improve the productivity of the staff of the Huirima Cootranhu river transport service cooperative. The design of this study was retrospective, with a population under study characterized by being finite and the sampling carried out was non-probabilistic. Some data collection techniques and instruments were used, specifically in the literature review, interviews and questionnaires. It was concluded that the company requires guidelines that are appropriate to carry out its activities in which it develops within the environment, what is expressed includes the needs for procedure manuals, which makes it relevant to develop a strategic plan. Recommending the elaboration of manuals of functions and procedures for the activities of the company, through the delegation of different tasks in the personnel of the institution.