Satisfacción del usuario con los servicios médicos de la Unidad de Seguridad, Salud y Riesgo del Trabajo de la Universidad Técnica de Machala.

Abstract

The goal of this research was to establish if there is relationship between user satisfaction and the medical services of health and occupational hazard of the security unit of the Technical University of Machala, it was used correlational analyzes in order to design a proposal that improves the service In the methodology process, it was applied a non-experimental research design, a cross- sectional research type, a descriptive scope, as well as the survey was also used as a data collection technique. It was established that in the Technical University of Machala 400 employees have been collaborating among them teachers and assistants of service. As a result of the research generate interest in all members of the institution, it allows the development of various criteria based on said results, which determined that the staff of the institution desire to solve problems, which is the principal characteristic with the greatest impact established and therefore the highest priority to improve; they were made some improvement processes of the services considering their characteristics such as: frequency of visits, registered information, interest in help, auscultation time to the patient, among others. This improvement plan includes processes of identification, measurement, processing, data analysis, action and evaluation, in a recurrent way to improve step by step the drawbacks identified in this research.