Incidencia de la calidad de atención en la satisfacción de los usuarios de la unidad de diálisis ambulatoria del Hospital de especialidades Teodoro Maldonado Carbo de Guayaquil.

Abstract

The purpose of this study is to examine the quality of care in the ambulatory dialysis unit of the Teodoro Maldonado Carbo specialty hospital in Guayaquil by applying the SERVQUAL model to identify the impact on user satisfaction. The problem that gives rise to the research are the attention problems that usually occur in these institutions, which entails a theoretical and referential review of the subject to obtain different views on these variables and inconveniences. For the methodological part, a descriptiveexplanatory scope is designed, not an experimental one with a mixed approach, which, through a Servqual questionnaire, allowed us to conclude that this medical unit currently has shortcomings when it comes to serving users, highlighting among the main ones the delay in time to provide the service.