Análisis de la calidad de atención médico – odontológica a través de la satisfacción del usuario de un prestador externo del IESS en la provincia de Santa Elena.

Abstract

The objective of this research is to analyze the quality of medical – dental care in user satisfaction in an external provider of the IESS in the province of Santa Elena. To achieve the objective of the research, a non-experimental cross-sectional methodology was used, a type of descriptive-exploratory research and a quantitative research approach that qualitatively and quantitatively analyzed the dimensions of reliability, responsiveness, security, empathy and tangible elements in a total of 400 patients who were part of the research. It is concluded that the quality of care is closely related to patient satisfaction, which is why it was determined that responsiveness and safety were the two dimensions that should receive that most attention at the SERVIDENT Salinas Dental Medical Clinic. Strategies are proposed to improve the quality of services to increase user satisfaction.