Condiciones de la calidad de vida laboral de colaboradores que laboran en una ONG, de la ciudad de Guayaquil y el desafío de generar acciones desde el Departamento de Talento Humano, en el año 2022.

Abstract

Currently, there is an awaking interest in knowing about the Quality of Work Life (QWL) that is maintained in non-profit organizations since their workforce is makes the difference in comparison with other organizations. Through this research work, the working conditions, and the perception that workers have about the quality of working life that is maintained in the health area in the city of Guayaquil of an NPO were analyzed. With the collaboration of the workers, actions focused on improving the quality of work life were defined, and the working conditions were identified. The ones that were accomplish through the usage of a survey, and the "CVT-GOHISALO" quality of work life questionnaire, which allowed to identify the dimensions that the deficiencies and strengths of the organization represent. This is mixed methods research, where the qualitative and quantitative methods were combined to obtain a broader perspective of the problem under study. In addition, the research’s method is descriptive since it collects and measures information on the variables to be investigated. It is an exploratory type of research, for it is a little studied topic. Twenty-four questionnaires were taken, results were tabulated in a mixed way in a spreadsheet, and interviews and focus group meetings were arranged with members of the Human Resources department as well as with the workforce of the non-profit organization.