Análisis de la incidencia del desarrollo del liderazgo en el employee experience de una empresa del sector cacaotero.

Abstract

Companies are currently concerned about the well-being of their collaborators, for which they have developed organizational strategies that create favorable work environments for the fulfillment of daily activities, one of them is the employee experience or employee experience that focuses on providing tangible benefits and intangibles that improve working conditions. The objective of this paper is to analyze the incidence of leadership development in improving the employee experience of a company in the cocoa sector located in the city of Guayaquil to design a strategic program that is beneficial for both the business and collaborator. The methodology used to carry out the research is descriptive with a cualitative approach, the population sample is focused on the high and middle managers of the production area, to whom two performance performance evaluations were applied, the first corresponds to an evaluation 360 where his peers evaluate his leadership based on some components and the second corresponds to a kompedisc that focuses on discovering the natural competencies of the individuals evaluated. The results showed that there are shortcomings in the leadership that the leaders of the production area execute in issues related to communication, motivation, development of others and collaborative attitude, for which a leadership program called LEAD experience is proposed to potentiate skills and thus create an employee experience that is really perceived and experienced by the area leaders, but also by the collaborators of each of the team.