Análisis de la satisfacción laboral y su incidencia en la intención de rotación del personal del área administrativa de una empresa ecuatoriana de servicios petroleros.

Abstract

Job satisfaction is an employee's affective reactions to a job based on comparing desired outcomes with actual outcomes, which is a reflection of how well an employee's expectations align with the reality of their job and is associated with turnover which is an employee's intention to find a new job with another employer. The results showed various levels of job dissatisfaction can lead to an increase in staff turnover rates in an organization. Through the application of a research with a quantitative approach, descriptive, correlational and deductive scope, we proceeded to obtain information, for which, the use of convenience sampling was considered, selecting 40 people belonging to the administrative area, through the use of a questionnaire with 23 closed Likert-type questions. The verification of hypotheses allowed to establish that the linear correlation between the variables is direct, results that demonstrate the opposite of what the studies determine. 7 strategies were developed to improve job satisfaction and reduce staff turnover; similarly, 17 management indicators were developed as a tool for improving human talent to collaborate in decision-making in the company, to be support in its strategy and to analyze the results of the programmed actions. Finally, a plan was proposed to establish strategies, actions, schedule, responsible and costs for the implementation of the strategies.