Calidad de atención sanitaria y satisfacción de las usuarias del área de parto y posparto del Hospital Básico Yerovi Mackuart de la provincia de Cotopaxi.

Abstract

The objective of this research was to establish the relationship between quality of health care and satisfaction of the users of the Childbirth and Postpartum Area of the Yerovi Mackuart Basic Hospital of the Province of Cotopaxi for the improvement of the institutional image in the Salcedo Canton. The methodology was based on a quantitative approach, non-experimental, crosssectional design, with a descriptive and correlational scope, and a deductive method. A survey was applied to 317 women who attended the delivery and postpartum areas of the hospital under study. The results showed problems in quality, in its dimensions of empathy, reliability and responsiveness. Regarding satisfaction, certain problems were reflected in technical attention. It is concluded that the quality of care has a positive impact on the satisfaction of users in the delivery and postpartum areas of the hospital under study, with a Pearson correlation coefficient of 0.775, p<0.01. The work proposed the training of staff on quality of service, the infrastructure of the delivery and postpartum area was improved, the technical team was reinforced, an efficient care management protocol was developed and a social responsibility program was carried out, the which had a budget of $88,900.00.