Desarrollo de un prototipo de Chatbot en WhatsApp para acceder a información en tiempo real sobre la producción de una empresa dedicada al procesamiento y empaque de camarones de la ciudad de Guayaquil.

Abstract

The main objective of this project is to develop a WhatsApp chatbot prototype to access real-time production information for a shrimp processing and packaging company. The theoretical framework is based on the importance of chatbots in improving operational efficiency through automated queries and real-time information system integration. The methodology employed included problem analysis using the Ishikawa diagram, identifying causes such as dependency on manual processes, use of spreadsheets, and limitations in report generation, resulting in inefficient data retrieval and untimely access to information. To address this, descriptive and explanatory research was used, detailing user needs and the relationship between the prototype and improved information access. The waterfall development method was adopted, using Python and Flask, and integrating APIs and relational databases. This project is significant for the company as it allows managers and supervisors to access critical data without needing a computer, enhancing decision-making and operational efficiency. The content of the work covers the development and testing of the prototype, integrating both the company's APIs and WhatsApp's APIs; it includes data analysis, creation of entity-relationship models, and the implementation of a userfriendly interface. The conclusions highlight the effectiveness of the prototype in optimizing information access and its potential to be implemented in other areas of the company due to its high acceptance by users.