Percepciones sobre el ausentismo laboral en la consulta externa de un centro de especialidades médicas del cantón Daule de la provincia del Guayas en el año 2024.

Abstract

The objective of this study was to determine the causes of work absenteeism in doctors at a medical specialty center in the Duale canton and its impact on the quality of service perceived by patients. The research had a quantitative approach, since in the present study a structured survey was used to investigate the causes of medical absenteeism, with the intention of identifying this phenomenon and then quantifying its level. The sample was made up of 10 outpatient doctors and 100 frequent patients from the Duale medical specialty center. The results highlight an absenteeism rate of 15% among the sample of doctors, which is relatively low, and the most frequent causes are health problems, stress and inconveniences within the work area. Likewise, it was found that for patients the absence of doctors causes deficiencies in the quality of service provided due to delays in care, and limited access to cups for medical appointments.