Planificación integral para la mejora en la recaudación de cartera vencida en empresas de servicios de agua potable, provincia de Santa Elena - año 2023.

Abstract

In the Drinking Water Service Companies, it is responsible for providing sanitary sewage, storm sewage, wastewater treatment and drinking water services on the Santa Elena peninsula. The company is currently facing a problem that has been dragging on from previous years: its overdue portfolio. The study aims to evaluate the influence of the overdue portfolio on the economic situation of the company that provides this service, taking into account its impact on the financial management processes and the economic solvency of the company. For this purpose, the descriptive research methodology, indirect observation and a mixed research approach were applied, since the survey and the interview were used as tools for data collection. The results obtained show that there is a need for strategic planning that contemplates not only direct collection, but also preventive and user loyalty measures, and finally, it is necessary to strengthen the collection team with trained and motivated personnel. It is recommended to update the internal procedures to improve the efficiency of collection management and minimize response times.