Optimización de la gestión de recursos humanos en la empresa “Inplanet” mediante el desarrollo de un manual de funciones específico para el departamento de Trabajo Social.

Abstract

The main objective of the investigation was to improve the internal processes of Inplanet’s public works department to enhance access to human resources and strengthen the department’s support and public relations. The overall objective is to assess the needs of the department and prepare a manual to improve the processes, increase operational efficiency and align with the strategic values of the company. A qualitative and quantitative method of interviews, surveys, and document analysis is used to help gather colleagues' opinions on current department practices, areas for improvement, and how the handbook design can benefit the organization. terms. The results showed that staff had a positive understanding of the department's performance, including identifying areas for improvement in terms of management and resource constraints. In addition, the proposed handbook will reflect values such as sustainability, justice, and social responsibility in society, which will favor the achievement of the Inplanet strategy goals. Concluding that the COO is a powerful tool not only to improve the performance of the department, but also to promote the integration of these values into daily operations. The effort of employees to review and improve the document, through training and internally, is essential for the success and adaptation to the changing needs of the company, ensuring its effectiveness, better compliance and social cohesion.