Factores sociodemográficos y su relación con la percepción del cuidado humanizado en pacientes del Hospital General del Norte de Guayaquil.

Abstract

Humanized care must relate to the professional and the patient, along with what they perceive, their time, and their requirements. The overall objective was to analyze the incidence of sociodemographic factors in the perception of humanized care in patients hospitalized at the Hospital General del Norte in the city of Guayaquil, in order to develop an action plan. The research methodology involved a quantitative approach, descriptive in scope, non-experimental design, deductive method, whose sample consisted of 374 patients through the survey technique and its questionnaire collection instrument grouping 35 questions divided into ten dimensions. The results showed that most of the patients were female, aged 40 to 49, married, and living in urban areas. In terms of criteria, 44.1% almost always receive friendly treatment from nurses, and 30.2% stated that they almost always feel that caregivers work to meet their physical needs. On the other hand, an average level of humanized care (3.46) was identified. The proposal was structured around an action plan for improving humanized care, including training, manuals, evaluations, and other features, along with a scheduled calendar of activities. It was concluded that factors such as age and gender significantly influence the perception of humanized care (P=0.000).