Inclusión laboral de personas con discapacidad : experiencias, cambios personales y transformaciones organizacionales, en una farmacéutica de la ciudad de Guayaquil en el año 2025.

Abstract

The objective of the current study was to analyze the experience of labor inclusion of people with disabilities and the personal and organizational changes associated with this process in a pharmaceutical company in Guayaquil, during 2025. A pure research perspective with a descriptive and exploratory approach was followed, allowing for an in-depth understanding of the experiences lived by the organization’s employees. A mixed methodology was used, integrating survey responses and a focus group. The sample consisted of 24 workers with more than five years of service in the company, organized into two groups: a focus group of four people with disabilities and a group of 20 employees with and without disabilities. The results showed that the work experience of people with disabilities in the company is mostly positive and is characterized by an inclusive, satisfactory, and respectful environment that offers opportunities for growth and personal transformation (e.g. increased self-confidence and skill acquisition). Additionally, although it was reported that the work climate promotes openness, empathy, and respect among all staff, the challenge of strengthening internal communication and continuous training in inclusion remains. Therefore, it is recommended to strengthen awareness programs, improve communication, constantly evaluate the work climate, and maintain campaigns against discrimination.