Relación entre inteligencia emocional de líderes de área y la gestión del talento humano en una empresa privada de la ciudad de Guayaquil.

Abstract

This document aims to analyze the perceptions of employees at a private company in Guayaquil regarding the management of the human talent area and the influence of the emotional intelligence of its managers, in order to understand the emotional skills that impact personnel management and organizational culture. This analysis is based on Goleman's theory of emotional intelligence and a methodological design that employs a mixed-methods approach, a sequential explanatory method, and a descriptive and applied level of research. Data collection techniques included semi-structured interviews, a survey, and an emotional intelligence test. The findings indicate that these leaders recognize the importance of developing this type of intelligence to manage their staff and to address problems and changes. However, this emotional skill is not perceived by all employees, with 30% perceiving the human talent area's management negatively, necessitating adjustments to certain organizational practices and processes.