Automatización del proceso de justificación y reembolso de faltas y atrasos del personal administrativo de la Universidad Católica de Santiago de Guayaquil.

Abstract

This intervention project aims to analyze the impact of automating the process of justifying and reimbursing absences and tardiness on the operational efficiency of the administrative staff at the Catholic University of Santiago de Guayaquil. The research employed a mixed-methods approach, collecting information through surveys, interviews, and document review. This allowed for the identification of the main weaknesses of the current manual process and the comparison of automation and its impact on administrative management. The study used an exploratory, descriptive, correlational, and explanatory approach, with a predominance of quantitative analysis. This facilitated the validation of the hypothesis regarding the need to digitize this institutional procedure. Based on the analysis of the data obtained, it is estimated that automating the process significantly reduces management time, improves information traceability, and decreases administrative errors, thus strengthening the efficiency and transparency of the institution's attendance control system. The project proposes that the University implement an integrated digital module within its Online Services platform, as well as strengthen interdepartmental communication, train administrative staff in its use, and regularly update workflows. These actions will standardize the process, improve decision-making, and optimize the control of absences and tardiness, in accordance with the Institutional Strategic Plan.