Percepciones del estrés laboral en empleados de una empresa de soluciones de tecnología de información en Guayaquil en el año 2026.

Abstract

The purpose of this study is to explore the different perceptions of work-related stress among employees of an information technology solutions company located in the city of Guayaquil during the year 2026. The main objective was to understand how factors inherent to their job affect the workers' emotional well-being and performance, for which the research was developed under a qualitative approach, at a descriptive and interpretive level, with a field and documentary type of study, thereby being grounded in the phenomenological method. The sample consisted of six employees from the operational area, each of whom took part in a semi-structured interview. The results showed that work overload, pressure to meet immediate deliverables, the demand for constant technological updating, and role ambiguity are the main factors that employees identify as causes of stress. In turn, the presence of physical symptoms such as muscle tension and visual fatigue was observed, along with emotional symptoms including frustration and anxiety, which have repercussions on their performance as well as on each of their personal relationships. It is concluded that work-related stress in the information technology sector is part of a social issue that vitally requires comprehensive attention, with Social Work intervention being of primary importance in the prevention of psychosocial risks within organizations.