Diagnóstico de la cultura organizacional y la relación con el compromiso de los colaboradores de la empresa GEA Ecuador.

Abstract

This research work is a study on Organizational Culture in the company GEA Ecuador, which seeks to diagnose the current culture, know where the gap to a culture of service is, and check the hypothesis that was planted, the more defined and managed is a culture of service in a larger organization will be the commitment of employees. The culture in a company is the glue that holds it together and in turn, define the behavior of employees. The organizational culture is made up of diverse variables, in this research 6 variables were taken into account: values, beliefs, organizational climate, norms, symbols and philosophy. A sample of 349 collaborators was chosen and interviews were used directed to high-level managers, focus groups directed to middle managers and surveys for the operational level to obtain the diagnosis of the culture. According to the results, it was found that the employees of the company GEA Ecuador feel identified with a culture of service and are committed to the organization. There is a strong focus on the institutional client, and the focus on the internal client should be strengthened. Finally, according to the diagnosis, the gap towards a culture of service is in the middle managers, in order to reduce this gap and work in other specific cases detailed in the work a proposal for an intervention plan was designed.