El estrés y su relación con el desempeño de los conductores de las unidades de transporte intraprovincial del cantón Daule.

Abstract

The present research work deals with the study of the work stress of the drivers of the intraprovincial transport units of the Daule canton and its relationship with the labor performance levels presented by them. This issue is being developed for the first time, which gives it an important relevance and scope for those interested: transport operators of the Daule canton and University . Throughout the investigation are the most important definitions of the subject covered, as well as its transcendence aroun d the world, at the business and social level. In the same way, necessary information is revealed from the target group analyzed, where it is emphasized that the absenteeism index is high due to apparent causes of gastrointestinal and respiratory diseases, mostly. The mixed research model used allows us to investigate quantitative approaches (using the theoretical model of Karasek - Johnson through surveys of a sample of 300 drivers) and qualitative (exploratory research of the target group), giving a better spectrum of the situation studied, which leads to the affirmation of the proposed hypothesis: Work stress in drivers, if it is related to job performance, because the criterion that most worries them is their job stability. An improvement proposal is devel oped with five axes of action that provide a new way of managing personnel. This proposal can help the situation of drivers of operators systematically impacting their physical and mental health, in addition to providing benefits for all involved.