Nivel de satisfacción del usuario en relación a la calidad de atención en la consulta externa del Hospital Natalia Huerta de Niemes, del cantón Rocafuerte.

Abstract

With the purpose of evaluating the satisfaction of the external user in relation to the quality of the outpatient service at the Natalia Huerta de Niemes Hospital in theRocafuerte canton, province of Manabí, this research was carried out with a quantitative, descriptive, non-experimental approach. cross-sectional and correlational, that allows to identify the variables that intervene in the process and obtain elements of judgment to elaborate a plan of continuous improvement that responds to the levels of satisfaction expected by its users. To collect the information, a survey was applied to 200 patients. Among the main results that affect the perception regarding the quality of care received, it can be mentioned that 80% are not attended in the first 20 minutes, 60% rarely receive talks, brochures or information related to health at the time of waiting for the medical consultation; 40% of the patients surveyed mentioned that the health professionals are not properly uniformed; Finally, 43.50% thought that the bathrooms are sometimes clean while and 42.50% frequently find them in desaseo. Based on these elements, a strategic improvement plan could be designed to eliminate the problems identified.