Plan de negocio para implementar el servicio de externalización de procesos de negocio de Call Center de la empresa Global Service S.A. para PYMES en la ciudad de Guayaquil en el año 2019.

Abstract

The company GLOBAL SERVICE S.A. is a family business, founded in 2015, which was born from the private set out of Mr. David Moreno Figueroa in the city of Guayaquil. This company is now engaged in telephone sales by Call Center, for this reason the project proposes to make use of the installed capacity and implement the Business Process Outsourcing service by Call Center to cover the needs of attention in the SMEs of the city of Guayaquil. The market study conducted to this segment of companies resulted in a 75% acceptance of the use of this service, since as an added value it is proposed to offer the recurring shipment of statistics and requirements presented by customers, training scheduled for its commercial strength, advice on their processes of attention and sales and the increase in the level of satisfaction of the service provided to their customers, since they will be assisted by a team of specialized telephone consultants. This value proposition seeks to generate an increase in the turnover volume of Global Service of up to $ 20,000.