Diseño de un plan de concientización de los niveles de atención a pacientes del Hospital Básico Méndez, de los centros y subcentros de salud del cantón Santiago de Méndez.

Abstract

In the present investigation the objective is to study the current situation of the Méndez Basic Hospital from its background, the services offered, identify the levels of care, and the knowledge that users have about where to go depending on their symptoms, all this to design a plan of awareness of the levels of attention. For this, the type of descriptive-quantitative research was used with a transectional design of a population universe of 19 701 among external and internal users of the hospital and subcenters, from which a stratified random and representative sample of 485 people with different levels of knowledge was taken. training and seniority. The survey was conducted through a questionnaire designed with closed questions, divided into three sections: I primary data, II regarding knowledge and III with respect to attitude. The results obtained from the respondents, internal and external users show that the perception of the degree of satisfaction in the subcenters is 17% as very good, compared to 25% of the Méndez Basic Hospital; In relation to the level of knowledge of the levels of care, there is a 21% lack of knowledge of internal users, 39% of external users and 38% of users in sub-centers. In conclusion based on the results of the research, it can be said that there is a high ignorance of the norms and protocols of the health services offered by the Méndez Basic Hospital, both by internal and external users of the hospital and sub-centers.