Evaluación de los factores que determinan la satisfacción del personal del Centro Materno Infantil de Bastión Popular en la ciudad de Guayaquil.

Abstract

Currently human talent is the primary resource of organizations because it is responsible for the success or failure of it. It is necessary for workers to motivate them to respond to the level required by hospitals. Herzberzg's theory about extrinsic and intrinsic factors are two ways in which the worker is motivated. For this reason, the purpose of determining the motivating factors of the personnel of the Maternal and Child Center of Bastion Popular in the city of Guayaquil. To this end, a questionnaire validated in international studies was applied. The sample to conduct the surveys is 115, in which 62% of the participants correspond to men and 38% are women. In addition, the average age of the participants is 38 years and the educational level is concentrated in complete university or more, corresponding to 48%. In relation to income, 66% of the respondents mention that they are the main source of household income. Also, the reliability obtained is 0.946 for the job satisfaction scale while the KMO is 0.896 and Bartlett's sphericity test is significant. Four factors were obtained with an explained variance of 72.66%. Finally, an improvement plan for the CSMIBP was prepared.