Síndrome de Burnout en personal de autoservicio de ventas al por mayor y su impacto en el rendimiento de las ventas.

Abstract

The employees of the sales department of the company Importadora S.A. through a survey of job satisfaction indicated that their commitment to the company is weakened, this by the presence of variables such as lack of emotional support, depersonalization and lack of motivation strategies, according to authors indicate that their presence in the organization leads to forming an unproductive employee that possibly infects his colleagues, causing a conflict of interest or rotation of human talent, therefore, the objective of this research work is to develop a motivational strategy for the sales staff of the company Importadora SA through the identification of factors that make up the Burnout Syndrome, for which qualitative research was applied, through the collection of opinions of sales personnel of the company, with the facilitation of a questionnaire called "test of the MBI "that contains the factors that show the presence of Burnout in the organization, this allowed to conclude the presence of the syndrome in most of the respondents, as a solution was established the need for an improvement of the work environment, encouraging employee participation within of the company's processes and a rest area when work stress is present, thereby promoting work relations and therefore better communication to notify problems in time and the same ones that are solved.