Sistema de gestión de calidad ISO 9001-2015 orientado en la productividad de una empresa dedicada a la elaboración de productos y servicios de limpieza para industrias de consumo masivo.

Abstract

The objective of this research is to design a quality management system, under the ISO 9001: 2015 standard, that contributes to the improvement of the productivity of a company dedicated to the development of products and services for mass consumption industries in order to improve its productivity through the measurement of key performance indicators. The line of research with which we worked was quantitative, qualitative, descriptive and documentary given the characteristics of the information obtained through surveys, interviews, on-site observation and document analysis, processes in which the collaborators of the different ASEQUIM SA departments. As a result of the lifting of the information was detected by routine and non-routine processes executed in different areas, were carried out not documented empirically and without measuring the impact they have on the results of quality and organizational productivity; In addition, based on the analysis of best practices of similar companies, could be concluded that a system of quality management will allow the company study raising its indices of productivity with a view to its certification under ISO 9001:2015; starting from this premise, it was possible to design a management and quality system as a basis for the measurement of strategic indicators that allow for timely decisions in the organization and aimed at improvement keep going.