Evaluación de la gestión administrativa del área de logística del Hospital General Clínica Santiago de la ciudad de Santo Domingo de los Colorados y propuesta de un sistema de información gerencial.

Abstract

Today, the hospital logistics has become a necessity for hospitals, this being the case of the General Hospital Clinica Santiago, which due to its trajectory was chosen for the present research project whose objective is to evaluate the administrative management of the logistics area. An instrument has been designed to carry out a quantitative investigation that allows determining as a result the factors that influence its administration and in this way propose an improvement to the problems found through a technological tool such as the Management Information System. The survey was applied to 15 people, among them are the members of the area and personnel of the areas that are directly related or receiving the service, with a total of 28 questions. The questionnaire showed results about the nonconformity of the service provided by the current administration of the study area. Among the factors that influence the administration are the logistics of entry, marketing, sales, internal control, policies, management of human and physical resources and technological innovation. The proposal has an approximate budget to invest in the development of a Management Information System and the specifications thereof, the proposal aims to contribute to more efficient decision making for the current management and optimize execution time in the processes that are implicit in the factors of the administration of the logistics area.