Incidencia de la cultura organizacional en el desempeño laboral del personal del área de bodega : caso Hospital Civil Santa Teresita.

Abstract

This work aims at analyzing the organizational culture factors and their influence on the performance of Santa Teresita Civil Hospital warehouse staff, which is located in Santa Rosa, El Oro; with the purpose of preparing a proposal for the improvement of staff´s performance. The study used a quantitative research methodology with a descriptive scope. A total of 145 participants who work at the Santa Teresita Civil hospital completed a LIKERT scale survey, including our main unit of analysis, those who work in the warehouse area. The independent variable of the study was the organizational culture, which included the culture, relationships with managers, business values and policies and norms as its dimensions under analysis. Labor performance was the dependent variable and its dimension under analysis included the fulfillment of staff activities. The results show that there is a relationship of 87% between the variables, which corroborates the hypothesis. For the independent variable, the opinions and perceptions of the staff of the hospital and the population of Santa Rosa are statistically similar; Almost 79% of the measures of central tendency coincided. For the dependent variable, the results differ by 50% from the independent variable. These results lead to the conclusion that the relationship between the analyzed variables is perceived differently by both groups.