Las conductas prosociales y su incidencia en la percepción de la satisfacción del paciente en consulta externa del Hospital José Félix Valdivieso del cantón Santa Isabel.

Abstract

Health is one of the fundamental rights of every human being, and is considered an irreplaceable factor that influences the social welfare, development, economy and education of peoples. In Ecuador, economic policy is subordinated to the provisions of the Constitution of the Republic, article 66, which establishes the right to a dignified life, which ensures health, food and nutrition, drinking water and housing, environmental sanitation, education, work, employment, rest and leisure, physical culture, clothing, social security and other necessary social services and the National Development Plan 2017 - 2021, which seeks to improve the quality of life of the population. For this reason, the objective of this research is to analyze prosocial behaviors and their incidence in the perception of patient satisfaction in outpatient consultation at the José Félix Valdivieso Hospital in the Santa Isabel canton. A validated instrument and a convenience sampling were applied to 300 patients attending the institution. One of the main results is that prosocial behaviors positively affect patient satisfaction.