Satisfacción de las familias atendidas por los posgradistas de Medicina Familiar y Comunitaria, provincia de Santa Elena, año 2018.

Abstract

Background: Family and Community Medicine strengthens primary care, which is reflected in the degree of satisfaction of the families served. Materials and methods: Observational, descriptive, cross-sectional study in the offices assigned to the postgraduate course of Family and Community Medicine in the Province of Santa Elena during 2018, with a sample of 200 families attended by the graduate program. The instrument used was a survey conducted by the author and was applied to the head of the family or his representative. The process was carried out with the informed consent of the participants. Results: 61.5% of family representatives are women. The nuclear families predominate (50%), medium (50.5%) and with some degree of poverty (77%). The health actions carried out most frequently by postgraduates according to families were those related to healthy eating with 85.5% and physical activity with 83.5%. 70% of families considered good and very good health actions carried out by the graduate. The perception of good satisfaction was in 100% of the families attended by the graduate program, and 39.5% of the households rated the residents' medical attention with 9 points. Conclusions: The actions of health considered essential were not perceived with the same frequency by the homes attended by the graduate. The families of Santa Elena were satisfied with the medical attention received from the residents, independently of the execution or not of health actions to improve the styles of life.