La satisfacción del personal de enfermería y su relación con el cuidado de los pacientes del Hospital Universitario de Guayaquil.

Abstract

The job satisfaction in the nursing area is of vital importance as the collaborators who have a greater approach with the patients, the satisfaction of these should be the main objective of a health institution. The general objective of this research work was to determine the relationship between job satisfaction of nursing staff and the nursing care of the patient, through the application of a validated instrument in the hospitalization area of the University Hospital of Guayaquil for the realization of the improvement proposal. The study methodology was quantitative, descriptive and correlational, with a sample of 28 nurses and 196 hospitalized patients, the research tool that was used was the survey for each variable with statistically validated instruments. According to the results obtained, it was evidenced that there is partial satisfaction with the service provided, while the staff was partially dissatisfied. It was verified by the Pearson correlation coefficient with a value of 0.719 that there is a positive incidence between the satisfaction of the nurse and the patient care. Regarding the development of the proposal, certain strategies were carried out, such as a weekly schedule, incentives for nursing staff, motivation phrases, training, personnel hiring, complaints box, complaint, congratulations and a satisfaction survey.