Propuesta de un plan de mejoras de los procedimientos del Departamento de Ama de Llaves de un hotel cinco estrellas de la ciudad de Guayaquil para optimizar gastos.

Abstract

The purpose of the present investigation is to propose a plan to improve the procedures of the Ama de Llaves Department of a 5-star hotel in the city of Guayaquil, which will optimize spending in the department, based on an analysis of the hotel staff. the application of a specific recycling system. As part of the process of gathering information, a study was carried out focusing on the application of the recycling system to personnel in the area of Ama de Llaves for its analysis, using the survey as the main tool, which helps to determine how viable it is It is this project. The second tool is the interview with the Comptroller and the Housekeeper of the five-star hotel to find out their perspective regarding the implementation of this system. As a result, the design of an improvement plan focused on recycling is justified to be implemented in the cleaning processes of the department, with the purpose of being applied to optimize expenses without the service for guests being compromised and in this way the proposal contributes to the environment.