La comunicación interpersonal del equipo hospitalario y la satisfacción del paciente en el área de hospitalización de cardiología Hospital Teodoro Maldonado Carbo.

Abstract

In health professionals must develop skills beyond the technical so that their work performance is not affected because of an inadequate perception of quality by the user. In order to guarantee health and excellence in quality of care for Ecuadorians, public policies are adopted to achieve goals, even so, aspects of care have been affected; hence the reason for this research that aims to: establish the relationship of care have been affected; hence the reason for this research that aims to: Establish the relations of the interpersonal communication of the hospital equipment and patient satisfaction for the implementation of a communication plan in the Cardiology Hospitalization Area of the Teodoro Maldonado Carbo Hospital. The target population is 386 people, including doctors and patients from the Cardiology Hospitalization area of the Hospital under study. Methodology: The design of the research is of a descriptive type with a mixed approach and the analysis variables are the interpersonal communication of the hospital team and patient satisfaction. Results: The majority of patients feel dissatisfaction due to communication due to an inadequate interpersonal relationship. The information was processed using Pearson's correlation analysis and the SPSS program. As a proposal: An interpersonal communication plan in the cardiology hospitalization area through communicative strategies that give the integral characteristic of the plans, processes and messages. Conclusions: It was known that poor communication affects interpersonal relationships and directly the quality of care provided.