La comunicación interpersonal hospitalaria y su efecto en la relación entre médico y paciente, en el Hospital de la Sociedad de la Lucha Contra el Cáncer (SOLCA) de la ciudad de Loja.

Abstract

Within the current context which includes health services, the mainstay is the relationship between the patient and the specialist who provides medical care; with the intention of establishing the importance of interpersonal communication in the patient-physician relationship and how this interferes indirectly on the health of the people, a quantitative, correlational, cross-sectional, prospective study was conducted with the participation of 91 patients during the months of January to June 2017 and 20 doctors of the Hospital of the city of Loja SOLCA. The results showed, by patients, a high satisfaction with regard to the information they receive about scheduling medical visits and the use of non-medical terms for a better understanding of the requirements, but were assigned a low qualification to factors related to the willingness to listen to the patient and inform you on your state of health, care and procedures to follow for their treatment; on the other hand, as to the opinion of doctors, it shows a certain level, not optimal, knowledge about the institution in general and their specific functions in particular; aspects related to the sense of belonging and motivation to enhance their performance and teamwork, have been qualified on acceptable terms. In general, it requires some dimensions related to the perception of the attention of the service and their level of satisfaction, among which mention preferably those that facilitate the establishment of a humanizing relationship and custom, such as empathy, reliability and response capacity, mainly, that improve interpersonal communication and the physicianpatient relationship.