Variables socieconómicas que inciden en la satisfacción de los beneficiarios en el área de emergencia del Hospital de Segundo Nivel IESS en la ciudad de Babahoyo.

Abstract

In the field of health, the issue of satisfaction of the beneficiaries or patients, which are usually grounds for complaints due to long waiting times, shortages of supplies and medications, ill-treatment by medical staff, is often questioned. Some occasions are reported by society. However, multiple efforts are made by the IESS to change this perception by the citizens. The present study focuses on determining how socioeconomic factors influence satisfaction in patient care in the emergency area, in this context, through the application of a research relationship with a quantitative approach with descriptive and inferential scope for the sample corresponding to 375 patients. The application of a survey aims to obtain the information corresponding to perception, satisfaction and socioeconomic variables with measuring instruments composed of 21 questions with application of Likert scale in five levels. The results were determined that 58.6% of patients are totally satisfied with the emergency service framed in different perceptions such as: reliability, safety, tangible elements, responsiveness and empathy of medical and administrative personnel. The conclusion that has been shown in socioeconomic conditions influences the satisfaction of patients, income levels, gender and the area where they live, the results of positive existence with respect to the hypothesis.