Diseño de un plan estratégico para el mejoramiento de los procesos, con base en las Normas ISO 9001:2015, para las entidades educativas del Ecuador.

Abstract

The objective of this study was to design a strategic plan to improve the processes that are met in the educational units, based on the ISO 9001: 2015 Standards; In order to reach this purpose and to know important aspects about the procedural and internal management, a research was developed with a qualitative approach, of the descriptive and inductive type; an in-depth interview guide was applied to representatives of three educational institutions, one fiscal and two of the particular lay type, from which it was obtained that the processes that are developed in educational units of secondary education, mainly are of admission, annual planning, income of assistance and notes, course meetings with students and teachers, accounting and financial processes, having a clear focus on the processes that allow Them to control activities and improve communication with staff participation. When reviewing aspects of the ISO 9001: 2015 standard that have a direct relationship with the functioning and efficiency of the institutions of secondary education in Ecuador, it was possible to determine that there is no exact model that guides the educational and administrative management, however, the efficiency of the activities of the educational entities leads to the focus of the processes that must be planned and controlled to guarantee the traceability of the management system. All of the above facilitated the design of a strategic plan in order to raise its level of competitiveness and institutional efficiency of this type oforganization.