Plan de acción para la certificación de empresas de servicios de transporte turístico en la Norma SIGO. Caso de Estudio : Transjamer.

Abstract

This document performs an analytical and qualitative study in order to elaborate an action plan for the company, Transjamer, to obtain SIGO certification, which helps standardize processes. For the development of the study present in this document, the research frameworks that are going to contribute to the document are detailed same as the current situation of the company, and then, a comparison of the current with what is requested by SIGO. Once the initial result of the company has been obtained, the analysis of the different points requested by SIGO is made in order for the elaboration of the action plan is carried out. Once the initial result of the company is obtained, the analysis of the different items requested by SIGO, the action plan is carried out. Finally, a matrix is presented, in which the unaccomplished item is detailed, along with the action to be performed and so the method to be used by the person in charge of the execution, so that the company can obtain the certification.