Propuesta de una nueva línea de negocios para el control de calidad en la carga y descarga de hidrocarburos en la empresa Alex Stewart.

Abstract

The objective of this degree work is to design a proposal for the opening of a new business line for quality control in the loading and unloading of hydrocarbons in the company Alex Stewart; It was developed through the analysis of the theoretical foundations that are related to quality control and management, in order to identify its incidence and parameters in the management model in the proposed business. A market study was conducted in order to diagnose the current situation of the Alex Stewart company through the analysis of environmental factors, such as: documentation, infrastructure, staff experience and recommendations that allow to expand the different points of view for the strategy development and introduction of this new line of business in the hydrocarbon loading and unloading market. The field study was conducted through interviews with professionals on the subject, offering a critical and constructive contribution to the development of the research; The respective financial evaluation was also carried out, which allowed determining the viability of the proposal, profit margin, return on investment, budget of costs and expenses and other economic patterns necessary for the opening of this new line of business.