Incidencia del comportamiento prosocial de los profesionales de salud en la satisfacción del usuario-paciente de consulta externa del Hospital Dr. Abel Gilbert Pontón de la ciudad de Guayaquil.

Abstract

In recent years, prosocial behavior has become important, since this is about the will of a person to help others. In the field of health service, it is essential at the moment that professionals attend to patients who seek to improve their health status. The general objective of the research was to determine the incidence of prosocial behavior of health professionals in the satisfaction of the patient-patient of the external consultation area of the Dr. Abel Gilbert Pontón Hospital in the city of Guayaquil, in order to design the necessary strategies that allow raising the level of user satisfaction. The methodology used a quantitative approach, deductive method, correlational and descriptive scope. The tools were the questionnaire where prosocial behavior and user satisfaction were studied. The sample was 380 respondents. The results indicated that the collaborators do not participate in solidarity activities and care only for them. In the satisfaction of the user they affirmed that they do not have a fast or personalized service, in addition they do not feel that the hospital pays attention to their problems. It was possible to conclude that the collaborators do not have a prosocial behavior, since the average was 2.8, below the average and the satisfaction of the users an average of 2.9. It was concluded that there is a positive and significant relationship between prosocial behavior and satisfaction through the Pearson correlation.