Evaluación de la eficiencia de los procesos de gestión del departamento operativo de empresa dedicada al agenciamiento de aduanas.

Abstract

The development aims to evaluate the efficiency of the management processes of the operation´s department through a study to make it more flexible the design of a process management model. This analysis will be done through a descriptive and explanatory study, where the revision of the theoretical and methodological bases to choose the adequate methodology that may be applicable to the current process of the entrenched agent. Therefore, with the help of different qualitative and quantitative techniques, data have been collected to get a definition of a Map´s.Processes of the operational department, raise a Matrix with the recurrence of operational errors and know the perception of the service provided to external customers through a Survey aimed. These techniques result in the identification of how efficient the Processes of Stage 2 are, whether or not there are bottlenecks that affect the nationalization times and the management not only of the external client but also of the internal. Information that will allow to propose a Management Model based on the Kaizen method, where steps 1 and 2 are landed for the present project, considering that it is not only sought to identify clearly and accurately the responsibilities of each of those involved within necessary controls such as procedures and indicators to assess the efficiency of such processes.