Estudio actual de la cultura organizacional de la empresa estatal Defensoría Pública del Ecuador (Guayas). Propuesta para la Creación de un modelo de cultura organizacional que promueva la Satisfacción laboral como detonante para una mejora en el contento de la ciudadanía.

Abstract

The objective of the present investigation is to diagnose the current organizational culture of the state company Defensoría Pública del Guayas located in the coastal region of Ecuador and the relationship with employee satisfaction. The Competing Values Framework model was applied, which identifies four types of organizational cultures: clan, hierarchical, market and adhocrática. The type of research carried out was the non-experimental-descriptive one, a deductive method with a quantitative approach was used, among the techniques of information collection was the participant observation, the interview and the survey. The sample consisted of 287 employees of the institution. The main results showed that 46.68% reflected a hierarchical organizational culture, while 41.95% showed a clan-like culture. Regarding cultural characteristics, they focus on the current situation of hierarchical type, the dominant characteristics were identified with 54.8%, organizational leadership with 55.6%, success criteria with 56.2%. Regarding the strategic emphasis, market type culture presented a percentage of 55.2%, which is due to the ambitious objectives of the institution. The cultural characteristics for the clan type reflected 44.2% for employee management, 56.2% for organizational cohesion, 51.4% for strategic emphasis and 63.3% for success criteria. The hierarchical culture can be denominated as current and the desired as a clan, based on the results obtained, a clan-like organizational culture is proposed, which inspires and creates a shared meaning for its collaborators.